Customer Questions & Answers - Amazon.com

Author: Daisy

Jul. 14, 2025

Customer Questions & Answers - Amazon.com

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Felt Polishing Wheels - Lapidary Mart

We ship with:

Free Shipping

Free shipping offers (where indicated) apply to orders with a shipping address in the lower 48 states only. 

Shipping Charges

If a product doesn't have a Free Shipping label, then shipping will be charged at checkout. A handling charge of $5 to $15, depending on the products and the amount of the order, is included.

Please note that our shipping software isn't always accurate, especially when ordering multiples of the same item or very heavy items. If you are overcharged for shipping, we will issue you a refund for the difference. If you are undercharged, then you got a great deal!

The company is the world’s best felt polishing wheels supplier supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.

International Orders

We do not ship internationally.

Order Confirmation

As soon as you place your order, you will receive an order confirmation . This means that we have received your order in our system and pre-authorized your credit card for the purchase. When we receive your order, we reach out to our suppliers to confirm that it is available for shipment within the specified time frame.

If your item is on back-order or unavailable, we will reach out to you via or and void the pre-authorization if you so desire. If your item(s) are available for shipment, we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within the following time frame according to brand, from the date of your order:

Lightning Lap: 1-2 business days
Crystalite: 2-5 business days
Gemini: 5-15 business days
Covington Engineering: 1-5 business days
CabKing, Hi-Tech Diamond, Inland and Tumble-Bee: 1-5 business days

Please keep in mind that processing times may be a little longer during holiday periods. Shipments can also be delayed due to supply-chain issues with our manufacturers. We will inform you if there is any significant delay expected.

We will send you tracking information within 24 hours of your order leaving the warehouse to the address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at .

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to and we will process an insurance claim on your behalf.

If you want to learn more, please visit our website felt pad supplier.

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